Privacy Policy 

1. Introduction

Haines CPR ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when registering for training courses, visiting our website, or communicating with us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you regarding your information.

By using our website, registering for a course, or otherwise providing your information, you acknowledge that you have read and understand this Privacy Policy.

2. Information We Collect

Depending on the services you request, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Employer or organization name
  • Course registration information
  • Course selections
  • Payment-related information (processed by third-party payment providers)
  • Electronic acknowledgments and digital signatures
  • Communications you send to Haines CPR
  • Training attendance and certification records

We collect only the information reasonably necessary to provide our training services.

3. How We Collect Information

Information may be collected when you:

  • Register for a course through our website or Google Forms
  • Submit payment through Stripe, PayPal, or PayPal Zettle
  • Contact Haines CPR by email, phone, or other electronic communication
  • Participate in a training course
  • Complete required American Red Cross registration or certification activities

4. How We Use Your Information

Your information may be used to:

  • Register you for courses
  • Process payments
  • Confirm registrations
  • Schedule or reschedule training
  • Communicate important course information
  • Enroll participants with the American Red Cross when applicable
  • Issue certifications
  • Maintain attendance and training records
  • Respond to questions or customer service requests
  • Comply with legal or regulatory obligations
  • Improve our training services and business operations

Haines CPR does not sell or rent your personal information to third parties.

5. Electronic Communications

By registering for a course, you consent to receive communications electronically, including but not limited to:

  • Registration confirmations
  • Payment receipts
  • Course reminders
  • Schedule changes
  • Online learning instructions
  • Certification notifications
  • Customer service communications

You are responsible for maintaining a valid email address and checking your inbox, including spam or junk folders. Haines CPR is not responsible for missed communications resulting from incorrect contact information, spam filtering, or technical issues beyond our reasonable control.

6. Third-Party Service Providers

To operate our business, Haines CPR uses trusted third-party service providers. Information provided to these providers is subject to their respective privacy policies.

These providers may include:

  • American Red Cross – Course registration, certification processing, and digital certification records
  • Google Forms (Google LLC) – Course registration, electronic acknowledgments, and information collection
  • Stripe – Online payment processing
  • PayPal and PayPal Zettle – Payment processing and point-of-sale transactions

Haines CPR is not responsible for the privacy practices, security policies, or data handling practices of these third-party providers. We encourage you to review their privacy policies before submitting information through their services.

7. Information Sharing

We may share your information only when reasonably necessary to:

  • Register you for American Red Cross certification courses
  • Process payments
  • Provide requested services
  • Comply with applicable law
  • Respond to lawful legal requests
  • Protect the rights, safety, or property of Haines CPR or others

We do not sell your personal information.

8. Data Security

Haines CPR takes reasonable administrative and technical measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or internet storage is completely secure, and we cannot guarantee absolute security.

9. Record Retention

We retain registration records, attendance records, electronic acknowledgments, communications, payment records, and certification documentation for as long as reasonably necessary to operate our business, comply with American Red Cross requirements, resolve disputes, satisfy legal obligations, and maintain business records.

10. Your Choices

You may contact Haines CPR to:

  • Request correction of inaccurate information
  • Update your contact information
  • Ask questions regarding how your information is used

Certain information may need to be retained to comply with legal obligations, certification requirements, or legitimate business purposes.

11. Children's Privacy

Haines CPR does not knowingly collect personal information directly from children through its website. Course registrations for minors must be completed by a parent or legal guardian.

12. Changes to This Privacy Policy

Haines CPR may update this Privacy Policy from time to time. Any revisions will become effective on the posted Effective Date. Continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

Haines CPR

Email: haines.cpr@gmail.com

Business Phone: 304-554-9089

Please Note: This Privacy Policy is incorporated into and governed by the Haines CPR Terms & Conditions.