Cancellations & Refunds

At Haines CPR, we strive to provide flexible scheduling while ensuring our courses remain available to all participants. Because class sizes are limited and instructor time, course materials, and administrative resources are committed upon registration, the following policy applies to all course registrations.

Cancellation Requests

ALL cancellation requests must be submitted in writing by email to haines.cpr@gmail.com with subject line: CANCELLATION/REFUND REQUEST.

Within 24 Hours of Payment

Cancellation requests received within 24 hours of payment may be eligible for a refund, less a 10% processing and administrative fee to cover non-refundable payment processing, transaction, and registration costs. 

After 24 Hours

   American Red Cross Courses

  • Cancellation requests made after the initial 24-hour period are subject to a $10 cancellation fee and may be approved only if an American Red Cross course voucher has not been issued.
  • Once a course voucher has been issued, online course access has been provided, or enrollment has been processed through the American Red Cross Learning Center, the registration becomes a non-refundable educational service.

   Professional Development Training

  • Individual registration for professional development courses reserves a limited training seat.
  • Cancellations requested more than 24 hours after payment are not eligible for a refund.

No Refunds

Refunds will not be issued if:

  • You fail to attend your scheduled class.
  • You fail to complete the required online portion of a Blended Learning course before your skills session.
  • You have accessed or completed any American Red Cross online learning modules.
  • Your American Red Cross course shows an "In Progress" or "Completed" status.
  • You have attended any portion of the in-person training.
  • You do not successfully complete all certification requirements.
  • You leave class early or do not fully participate in the required training.
  • You fail to provide proof of online course completion before attending a Blended Learning skills session.

Rescheduling

If you are unable to attend your scheduled class:

  • Notify Haines CPR at least 24 hours before your scheduled training.
  • Participants may request a one-time reschedule, subject to instructor availability.
  • Requests made with less than 24 hours' notice may be considered at the sole discretion of Haines CPR and may require documentation of the circumstances.

Failure to provide the required notice, failure to reschedule, or failure to attend the rescheduled training may result in forfeiture of all course fees.

Blended Learning Courses

For American Red Cross Blended Learning courses:

  • The online learning portion must be completed before attending the in-person skills session.
  • Participants who arrive without completing the required online coursework will not be permitted to participate and will forfeit their registration fees.

Refund Processing

Approved refunds will be issued to the original method of payment whenever possible.

Questions?

If you have questions regarding this policy before registering, please contact Haines CPR. We are happy to help you understand your options before completing your registration.

Please Note: This Cancellation & Refund Policy is incorporated into and governed by the Haines CPR Terms & Conditions.